SUSTAINS (Support USers To Access Information and Services) is a project approved inside the V Call for Proposals ICT PSP that involves 16 partners of 11 European countries with a budget of about 7.000.000 Euros. The Veneto Region is represented by LHA n. 8 – Asolo which avails itself of the technical support of the Arsenàl.IT Consortium in the role of sub-contractor.

The aim of the project is to study and implement services that permit direct access online by citizens to their personal healthcare data so as to improve their empowerment and administrative management.

SUSTAINS overcame the preliminary assessment stage by the European Commission in summer 2011, while the negotiation stage was completed in October with the definition of the project specifications by the individual partners who identified the services to launch.The project was launched in Uppsala, Sweden, at the beginning of January 2012.

ULSS (LHA) 8 – Asolo, as partner, will try out and improve two types of services: administrative and clinical. For example, this will regard booking specialist services or diagnostic examinations, the payment of services, the service for choosing/revoking the general practitioner, and monitoring access by other users to one's electronic data or clinical documents, all strictly online. As far as clinical services are concerned, on the other hand, consultation of the records via the internet will be activated and it will be possible for the patient to interact with the doctor and insert comments and observations in the Electronic Health Record and also integrate the monitoring data in special cases.