SUSTAINS (Support USers To Access Information and Services) is a European project that involves 16 partners of 12 European countries with a budget of about 7 million €The Veneto Region is represented by the Local Health Authority n.8 of Asolo (Azienda ULSS n.8), which is supported by Arsenàl.IT in the role of sub-contractor.

The partnership aims at studying and implementing healthcare services that guarantee a direct online access by citizens to their personal data so as to improve their empowerment and support administrative management. This initiative fulfils the priorities of the European Digital Agenda, which promotes the use of ICT to support the economic recovery and a sustainable digital future.

The LHA n.8 – Asolo, as partner, tries and improves two types of services: administrative and clinical. The first type concerns, for example, booking specialist services or diagnostic examinations, online payment of services, the service for choosing/revoking the general practitioner, and monitoring access by other users to their electronic data or clinical documents, all strictly online. As far as clinical services are concerned, on the other hand, consultation of the records via web will be activated and patients are going to be capable to interact with the doctor and insert comments and observations in the Electronic Health Record, in special cases even integratingthe monitoring data. 

The project SUSTAINS represents a fundamental experience in the analysis and evaluation of some online services for citizens that is implemented in the regional Electronic Health Record, an objective that the Veneto Region intends to achieve by the end of 2015.